Return & Exchange Policy
First we would like to thank you for choosing the Magaza.ae store and make sure that we will always strive to satisfy you, we will provide you with after -sales service and the method of switching or even returning goods:
When you work, you will receive a call from a friendly customer service employee to confirm the request, they will try to call several times.
Return and switching policy:
In the event that you want to return any product you have purchased within a 7 -day period of receiving or purchasing the product Magaza.ae, you only need to call one of our friendly customer service employees on 971558036055 or contact us by sending a return request to the address: Magaza.toys@gmail. com through 7 days From the date of your receipt or purchase of the product. .
It is important for us to be satisfied with the product that you have completely requested, in the event that for any reason, you were not satisfied or did not like the product, you can return it to us as long as the product is in its original box and not used, and during 7 days From the date or purchase of it.
We will delightly return the money to you as long as the product is still in its original, and not open, and unused, and sent to us within 7 days From receiving or reserving the product. Recalmed goods that have been damaged (including the package), dirty or variable may not be admitted to the customer (but make sure that we will be keen on your satisfaction).
If you have paid with your credit card, we will return the paid money to the reference to us directly to that card used to pay, please know that it may take even 5 days Work, this period varies according to your bank procedures.
If you have paid for your request "cash upon receipt", we will return the money paid to the self -reference product or transfer it through the bank with an immediate deposit
If you were paid by Paypal, we will return the money paid to the reference to us directly to your Paypal account in the US dollar and at the exchange rate on the date of the day of return money to you and not necessarily the same exchange rate on the day you pay for your order. The process of returning the funds may take even 5 days Until the reference amount appears in your account.
important note :
These conditions do not apply to swimming pools and basins of ponds for several reasons, including the abundance of the product, delivery and examination fees, so the whole swimming pools do not recover for any reason.
In the event that the deposit of the toxins is paid, the deposit is not recovered If the request is canceled, so please make the decision before confirming and reserving the request.
It is excluded from retrieving the products that are sent outside the United Arab Emirates, but you can request the switch in the event of any manufacturer or technical defect
Can I replace the product you received?
Yes, it is possible to request a replacement
Can I preview the request before payment?
Yes, you have the full right to inspect the product before payment
I received the request and for the circumstance of what I was late in the alteration request or the retrieval request, is there a solution?
Yes, we will always try we will take care of your happiness with our communication and we will find a solution that satisfies you.
Are the conditions for recovery or switching valid on swimming pools and their supplements of accessories and additions?
No these conditions do not apply to any swimming pools or their accessories, and they are especially for games.
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